repair service for household portafilter machines

Repair and error analysis for household portafilter machines

Receive a cost estimate (KVA) with a description of the fault and the expected costs

Depending on the order volume, we will complete the fault analysis in approximately three weeks. During this time, we will be happy to provide you with a loaner machine at a reasonable price and offer a delivery and pickup service for your espresso machine. Our service packages contain no hidden costs, so you won't experience any surprises. If our inspection and testing reveal any technical defects, we will notify you.

The process in brief - How your machine gets to us and back again

• Book and pay for the analysis package (attach the order confirmation to the machine)
• Bring your machine to our collection point or arrange a pickup appointment at your home.
• After the inspection you will receive a description of the defect of your machine
• You will receive a cost estimate (KVA) with the expected repair costs from us
• You decide whether the machine will be repaired at the expected cost or not
• The costs for the error analysis will be charged with the repair order
• For third-party brands, a longer delivery time is possible due to the higher costs (please note)
• We will arrange a pickup or delivery date with you
• The stated pickup price is for Hamburg. Pickup in the surrounding area (up to 200 km) is possible upon request for an additional charge.

This is included in the service package

• Dismantling housing and components
• Error analysis, functional test, optical inspection
• Feedback on existing defects
• Cost estimate (KVA) with the expected repair costs
• Credit of the KVA when ordering a repair

This is not included in the service package

• Spare parts such as pumps, solenoid valves, etc.
• Age-related worn assemblies and components
• Plastic parts and elements that show fatigue and break apart during disassembly.
• Costs for working hours and carrying out the repair

Technical service for brands we distribute

For the manufacturers of home espresso machines we distribute, such as Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, and Eureka, we usually have the spare parts in stock or can procure them promptly. Repair times are typically approximately three weeks from the date the item is received and do not include any shipping costs for special spare parts. Our customers also receive priority processing.

Technical service for third-party brands

If you would like to bring in a third-party machine for repair, our trained staff will also handle this. Please note that each manufacturer and each machine has its own unique characteristics, which translates into increased service effort and costs for technical analysis and spare parts procurement. Please allow for a longer turnaround time than our standard service fee and a 10% higher service fee .

Due to the lack of spare parts, we do not carry out maintenance or repairs for machines made by SAGE, GASTRO-Back, or other fully automatic coffee machines.