Maintenance service for household portafilter machines

Maintenance package for household portafilter machines

Depending on the order situation, we carry out the maintenance service in around 3 weeks. During this time, we will be happy to provide you with a cost-effective loaner device by arrangement and offer a delivery and collection service for your espresso machine. Our service fees do not contain any hidden costs and you will not experience any surprises. If our inspection and testing reveal technical defects, you will receive feedback from us.

What is a single boiler or multi-boiler system

Depending on the model, portafilter machines can be equipped with one boiler (single boiler) or several boilers (multi boiler). For our workshop, a multi boiler system therefore means more maintenance work. You can find more detailed information about your machine type in the technical data sheet of the operating instructions.

• Example of single boiler system: Bezzera BZ09, BZ10, Rocket Appartamento, Lelit MaraX etc.
• Example of multi-boiler system: Bezzera Duo, Rocket R58, Lelit Bianca etc.

The process in brief - This is how your machine comes to us and back again

• Book and pay for service package (attach order confirmation to machine)
• Bring your machine to our collection point or arrange an appointment for collection from your home.
• After about 3 weeks you will receive your device back
• For third-party brands, a longer delivery time is possible due to the higher costs (please note)
• We will arrange a pickup or delivery date with you
• The stated pick-up price refers to Hamburg. Pick-up in the surrounding area (up to 200km) is possible by arrangement for an additional charge.

This is included in the maintenance package

• Replacing the seals on the brewing group
• Replacing the tea water strainer
• replacing the shower
• Dismantling the housing and visual inspection, checking and reporting on any defects
• Dismantling components for complete decalcification of all boilers and pipes (ONLY for maintenance service with decalcification)

This is not included in the maintenance package

• Spare parts such as pumps, solenoid valves, etc.
• Age-related worn assemblies and components
• Plastic parts and elements that show fatigue and break apart during disassembly.

Technical service for brands we distribute

We usually have spare parts in stock for the manufacturers of espresso household machines we sell, such as Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, Eureka, or we can procure them promptly. The repair time is usually around 3 weeks , this applies from the time the item is handed in and does not take into account any shipping costs for special spare parts. Our customers also receive priority processing.

Technical service for third-party brands

If you would like to bring in a third-party machine for repair, our trained staff will also carry this out. Please note that every manufacturer and every machine has its own individual characteristics, which is reflected in the technical analysis and spare parts procurement through increased service effort and costs. Please plan for a longer runtime than our standard and a higher service fee of 10% .

Due to the spare parts situation, we do not carry out maintenance or repairs for devices from the manufacturers SAGE, GASTRO-Back and other fully automatic coffee machine providers.